Privacy Policy
Effective Date: June 23, 2026
The Thyroid Institute of Utah (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit information through our website, contact our office, use our patient resources, or communicate with us by phone, email, text message, or other methods.
This Privacy Policy applies to information collected through our website at https://www.thyroidutah.com/ and related online forms or communications. This policy is intended to describe our general website and communication practices. It is not intended to replace any HIPAA Notice of Privacy Practices that may apply to your protected health information as a patient.
Information We Collect
We may collect information that you voluntarily provide to us, including but not limited to:
- Name
- Phone number
- Email address
- Mailing address
- Appointment request information
- Office location preference
- Information submitted through website forms
- Billing or payment-related information submitted through third-party payment systems
- Any other information you choose to provide when contacting us
We may also automatically collect limited technical information when you use our website, such as browser type, device information, IP address, pages visited, referral source, and general website usage data.
How We Use Information
We may use the information we collect to:
- Respond to your questions or appointment requests
- Contact you about scheduling, appointments, office updates, or inquiries
- Provide patient support and administrative communications
- Process payments or direct you to third-party payment services
- Improve our website, services, and patient communications
- Maintain website security and prevent misuse
- Comply with applicable legal, regulatory, and healthcare obligations
Medical Information and Emergencies
Information submitted through this website or by text message may not be monitored continuously and should not be used for urgent or emergency medical needs. If you are experiencing a medical emergency, call 911 or seek immediate medical attention.
HIPAA and Protected Health Information
As a healthcare provider, we may be subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and related privacy and security rules. Patient health information may be protected under HIPAA and handled according to our applicable Notice of Privacy Practices.
This Privacy Policy describes general website and communication practices. If there is any conflict between this Privacy Policy and a HIPAA Notice of Privacy Practices provided to you as a patient, the HIPAA Notice of Privacy Practices will control with respect to protected health information.
Sharing of Information
We do not sell your personal information.
We may share information only as reasonably necessary to operate our practice, provide services, comply with legal obligations, or work with trusted service providers who help us operate our website, scheduling, billing, communications, or other business functions.
Examples may include:
- Website hosting providers
- Payment processors
- Patient portal or scheduling platforms
- Communication service providers
- IT support or security vendors
- Legal, compliance, or professional advisors
- Government, regulatory, or law enforcement authorities when required by law
Any such sharing is limited to the purposes necessary to provide services, operate our practice, or comply with applicable law.
SMS/Text Messaging Policy
(TCPA & CTIA Compliant)
SMS/Text Message Policy
- We only use SMS/text messages to confirm appointments, provide contact information, and respond to your inquiries sent to us via SMS/text message.
- We will not share your SMS consents with any third party.
- We will not send you SMS/text messages for marketing purposes.
- To stop receiving SMS/text messages from us, respond with the word “STOP” at any time.
SMS/Text Message Policy
- We only use SMS/text messages to confirm appointments, provide shipping information, and respond to your inquiries sent to us via SMS/text message.
- We will not share your phone number with any third party.
- We will not share your SMS consents with any third party.
- We will not send you SMS/text messages for marketing purposes.
- To stop receiving SMS/text messages from us, respond with the word “STOP” at any time.
- For assistance, reply “HELP” or call us at (801) 356-1300.
SMS Privacy Policy
No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator. Opt-in data and consent; this information will not be shared with any third parties.
```Cookies and Website Analytics
Our website may use cookies, analytics tools, or similar technologies to help us understand how visitors use the website, improve performance, and maintain security. You may be able to disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.
Third-Party Links and Services
Our website may link to third-party websites, patient portals, payment processors, or other external services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review the privacy policies of any third-party services you use.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. However, no website, email system, text messaging system, or electronic transmission method can be guaranteed to be completely secure.
Email and Text Communication Risks
Email and text messages may not always be secure. By contacting us through email, text message, or website forms, you understand that there may be some risk associated with electronic communications. Please do not submit urgent medical information through these channels.
Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If we become aware that we have collected such information, we will take reasonable steps to delete it.
Your Choices
You may contact us to request that we update or correct certain contact information. You may also opt out of SMS/text messages by replying “STOP” at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after updates are posted means you accept the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
The Thyroid Institute of Utah
Phone: (801) 356-1300
Email: referrals@thyroidutah.com
Website: https://www.thyroidutah.com/
